Product Return Approval Conditions
Return and refund requests will only be accepted in the following scenarios:
Wrong Product Delivery
In the case where the customer gets anything but what he or she had asked for, we ensure that there will be a replacement or a refund process put in place immediately.
If there is a fault on our side, we assume all the blame, and there will be no charges incurred by the customer at all.
Defective or Defected Flooring Materials
Products that are supplied in defective condition, such as with damages, breakage, scratched, or faulty production may be eligible for exchange or refund.
Furthermore, it is recommended that consumers bring their complaints as soon as they receive the order and supply evidence for confirmation purposes. After approval, the defected material will be replaced or refunded free of charge.
Undamaged Product Retained Unopened
Consumers interested in exchanging products due to change in preference in terms of color or design shall only make a request for exchange provided that the product is undamaged and unopened.
Return and Refund Policy Exclusions
There are certain orders that cannot receive a refund or be returned due to their nature or the manner by which they were ordered.
Customized Decking Orders
Products produced with prepaid or customized orders that were cut in special shape to suit your requirements cannot be returned to us. This is because such products have been custom-made just for your requirements. Returns or exchanges can be done only if there was any issue on the manufacturer’s end.
Discounted Products
Items bought during promotional campaigns or other sales cannot be returned to us. We will return a purchase only if there was an error with the product delivered.
Flooring Products Already Installed or Utilized
Flooring or deck products that have been installed, changed, or utilized cannot be replaced or refunded. We recommend customers to examine all products before beginning the installation process.
Procedural Steps to Request Return and Refund
Customers should consider following the procedure mentioned below while requesting a return.
Step 1: Contact Customer Service
You can contact the concerned team via email or call with an order number by mentioning the reason.
Phone: +971 55 6247 104
Email: info@deckingflooringdubai.ae
Step 2: Submit Product Evidence
You may be requested to submit images or videos of your product indicating problems in terms of damages, issues during shipment, etc.
Step 3: Final Approval
Our quality assurance team examines the product carefully in order to approve the final return which is the main purpose of our return and refund policy.
Return and Replace Policy Timeline
It might take 10-14 working days in some cases in the entire refund and replacement process, subject to the type of product and verification needed.
- Approval of refund is done after the inspection procedure.
- Replacement is initiated based on the availability of the stock.
- Problems caused by the company are handled with free shipping and packaging charges.
- Preference change in case of the customers might incur delivery charges.
Return Policy Update
Decking Flooring Dubai has full rights to update the return and refund policy whenever necessary to keep transparency in our services. Kindly keep visiting this page for any update to this return policy. In case you have any issue with respect to returns, replacements, and order, please contact us.
